I help SaaS and e-commerce teams set up, automate, and optimize Intercom to reduce tickets, improve CSAT, and stop wasting what they already pay for.
— You use Intercom but you know you're using less than half of what it offers
— The volume of tickets is growing and the team is overwhelmed
— Bots and automations were never properly configured
— You don't have the budget for a full-time Customer Support Director
— You want quick results, without long contracts or expensive agencies
Intercom Audit — Complete review of your workspace in 5 days. You'll receive a written report detailing everything that's wrong and what to do next. Starting at 497 EUR.
Implementation — I configure Intercom from scratch or rebuild what you already have: routing, SLAs, macros, resolution bots, Help Center, and CSAT. Starting at 1,500 EUR.
Monthly Consulting — Continuous strategic support, monthly optimization sprints, and direct access to me via Slack. Starting at 500 EUR/month.
Fractional CX Director — I'm your part-time Head of Support. Responsible for strategy, reporting, and team. Starting at 1,500 EUR/month.
I am a customer support manager with extensive experience in Interco, not as an agency consultant, but as a professional who has used the platform daily to manage teams, reduce ticket volume, and improve CSAT in real-world contexts.
I work remotely from Portugal and serve clients in Portugal and throughout Europe, in Portuguese and English.
You don't have a junior account manager.
You have direct access to me.
Schedule a free 30-minute call. I'll see your Intercom workspace live and tell you exactly what can be improved.
No commitment, no pitch.
CX Clarity Consulting · Portugal · [email protected]